NDIS cleaning at home works best when the person living there can explain what helps them feel comfortable. Before the visit, discuss access routes, noise, personal belongings and how you would like the cleaner to communicate. You can share your preferences directly or ask someone you choose to help.
Keep important routes clear
Tell the cleaning team which routes you use most, such as the way between your chair, bathroom and kitchen. Explain where mobility aids or frequently used items should remain. Ask the cleaner to discuss any necessary movement of furniture or belongings before starting and to return agreed items to their usual place.
Before the cleaner washes a floor, agree on how you will access the room and when you can use the surface again. A support coordinator can help communicate the arrangement with the participant’s permission.
NDIS cleaning at home: noise, scents and timing
Vacuum cleaners, fragrances and other aspects of a visit can be uncomfortable for some people. Let the team know what you prefer: for example, a warning before vacuuming, a quieter time of day, or a conversation about cleaning products. Ask what the provider can accommodate before confirming the booking; availability and product suitability may vary.
You do not need to share a diagnosis to explain a practical preference. “Please let me know before you start vacuuming” is enough to begin a discussion.
Decide how you want to communicate
You may prefer a phone call, a written message, a conversation at the door or another agreed method. Tell the provider who should receive questions and updates, and whether you would like to be asked before a change to the agreed tasks.
If a family member or support coordinator helps arrange the service, keep the participant involved in decisions and agree what information to share. Avoid placing entry codes or private information on a widely shared task list.
Agree on personal belongings and boundaries
Point out items or spaces you would like left alone, such as a desk, medication area, mobility equipment or a shelf of personal belongings. Ask the team to check with you before moving anything outside the agreed cleaning work. Adapt these examples to your home and confirm which tasks the provider includes.
NDIS cleaning at home: a message you can adapt
“Hello, I would like to discuss NDIS cleaning at home. Please keep the route between my living room and bathroom clear, and ask before moving my walking aid or personal items. I prefer a warning before the vacuum starts. Please contact me by [preferred method] if the agreed plan needs to change. Can you let me know what your team can accommodate?”
Add your suburb and the tasks you want quoted. Discuss any access details privately once you and the provider confirm your arrangements.
Questions for participants and support coordinators
Can I request a warning before noisy equipment is used?
Yes. Tell the provider what would help and confirm the arrangement before the visit.
Can a support coordinator help communicate my preferences?
Yes, if you want them involved. Agree who will communicate with the provider and which details you want to share.
Does a preference automatically change the booked service?
No. Discuss changes to tasks, visit length or products with the provider and confirm the agreed scope and any price changes first. Whether cleaning can be funded through an NDIS plan depends on individual circumstances and applicable rules.
For NDIS cleaning in Brisbane or the Gold Coast, explore our NDIS cleaning service, request a quote or read our first-visit checklist.
For an overview of home and living supports, read the official NDIS guide to home and living options.